Why must I register my details?
To book for an event online, whether free or paid for, you must be registered with this website.
Our events are for Girlguiding members and their families. It is important that we can identify who is using our website and who is attending our events, therefore we ask you to register a minimal amount of information so that we can contact you about your booking.
In order to register you must provide a valid email address. The person registering can be the same or different from those attending this event and you must be over 18 years old.
The person who is registered with the website will receive event booking confirmations and other correspondence by email, whether you are actually attending the event or not, so you must be able to pass this information on as necessary to all those attending the event.
I did not receive a confirmation email
If you think you may have entered your email address incorrectly at registration, please contact us so that we can update our records and resend your confirmation.
I can't book for an event because I don't have the password
I can no longer attend an event that I have registered for
Please contact us as soon as possible so that we can offer your place to another member.
I have lost my account password, how can I retrieve it?
Because passwords are encrypted, we cannot tell you what your password is. You can reset it, however, by using the ‘Forgot your password?’ link on any log in page. You will be asked to enter the email address you registered with the site and then you will be sent a verification code to enter at the next stage.
You will then be asked to enter your Username (not email address) and the verification code before entering your new password.
I didn’t receive a verification code to reset my password.
Check your spam folder for the verification code email.
I still can’t reset the password, the verification code doesn’t work.
Make sure you are entering your Username rather than your email address where requested. If you have forgotten your Username, use the ‘Forgot your username?’ link on any log in page.
Also, don’t try to retype the verification code. It is a long string of numbers and letters and it’s easy to make a mistake. Always copy and paste it from the email you are sent.